<aside> <img src="/icons/info-alternate_blue.svg" alt="/icons/info-alternate_blue.svg" width="40px" /> Quick reference guide for common IT issues and system access. For urgent assistance, contact IT Support at [email protected] or ext. 1234

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Network Access

WiFi Connection

• Network Name: CompanySecure

• Password: Updated monthly - check email from IT

• Guest Network: CompanyGuest

• Guest Password: Space2025!

Common Login Issues

Hardware Issues

For immediate hardware support:

• During Office Hours: x1234
• After Hours Emergency: (555) 123-4567
• Email: [email protected]

Software Access

Slack

• Workspace: company.slack.com
• Password Reset: slack.com/forgot
• Required Channels: #general, #announcements, #it-support

Microsoft 365

• Access: portal.office.com
• Username: [email protected]
• Reset: office365.company.com/reset

Common Error Resolutions

Email Issues

1. Check internet connection
2. Verify Outlook is not in offline mode
3. Clear Outlook cache
4. Rebuild Outlook profile

System Slow

1. Close unnecessary applications
2. Clear browser cache
3. Restart computer
4. Check available storage

Security Protocols

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Security Reminders:

• Lock computer when stepping away (Windows + L)
• Use VPN when working remotely
• Never share passwords
• Report suspicious emails to [email protected] </aside>

Remote Work Setup

VPN Connection Steps

1. Open FortiClient VPN
2. Server: vpn.company.com
3. Port: 443
4. Username: domain\username
5. Click Connect

Emergency Procedures

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In case of system outage:

1. Save all work immediately
2. Document the error message
3. Contact IT emergency line
4. Follow incident response team instructions </aside>

IT Support Channels

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• Email: [email protected]
• Phone: (555) 123-4567
• Slack: #it-support
• Self-service: help.company.com </aside>